FAQ
Common questions and answers about ZcashBridge.
General Questions
Which networks can I bridge from?
You can bridge from:
Bitcoin (BTC)
Ethereum (ETH) and ERC-20 tokens
Solana (SOL) and SPL tokens
Tron (TRX) and TRC-20 tokens
EVM Chains: Polygon, Arbitrum, Optimism, Base, BSC, Avalanche, and more
All bridges lead to Zcash (ZEC) addresses.
Do I need to create an account?
No. ZcashBridge is non-custodial and doesn't require account creation. Simply connect your wallet and start bridging.
How long does a bridge transaction take?
Typical bridge times:
Solana/Tron: 5-10 minutes
Ethereum/EVM: 10-20 minutes
Bitcoin: 20-60 minutes
Times vary based on network congestion and confirmation requirements.
Can I cancel a bridge transaction?
Once confirmed on the source chain, transactions cannot be cancelled. Always review details carefully before confirming.
What wallets are supported?
Bitcoin:
Electrum, Bitcoin Core, hardware wallets
Ethereum/EVM:
MetaMask, WalletConnect-compatible wallets, hardware wallets
Solana:
Phantom, Solflare, hardware wallets
Tron:
TronLink, hardware wallets
Network-Specific Questions
Bitcoin Questions
Why are Bitcoin fees high?
Bitcoin fees vary with network congestion. During high activity, fees increase.
Can I speed up Bitcoin transactions?
You can increase fees, but ZcashBridge uses standard fee rates for reliability.
Ethereum Questions
Why are gas fees so high?
Ethereum gas fees vary with network congestion. Consider using Layer 2 solutions.
Solana Questions
Why are Solana fees so low?
Solana's architecture enables very low transaction fees, typically less than $0.01.
How fast are Solana bridges?
Solana bridges are among the fastest, typically completing in 5-10 minutes.
Tron Questions
What TRC-20 tokens are supported?
Major TRC-20 tokens including USDT, USDC, and others are supported.
Do I need energy/bandwidth?
Some Tron transactions may require energy or bandwidth, but this is handled automatically.
EVM Chain Questions
Which EVM chains are supported?
Polygon, Arbitrum, Optimism, Base, BSC, Avalanche, and other major EVM chains.
Can I use the same wallet?
Yes, MetaMask and other EVM-compatible wallets work across all EVM chains.
Technical Questions
How does ZcashBridge keep pricing fair?
Guaranteed Quotes: Quotes show guaranteed amounts before you commit
Automated Routing: Intelligent routing minimizes slippage
Transparent Fees: All fees itemized upfront
No Hidden Costs: No hidden markups beyond quoted fees
What compliance is built into the workflow?
Travel Rule: Automated travel rule data collection when required
Policy Checks: Institutional-grade compliance checks
Risk Assessment: Transaction risk evaluation
Transparent Rejection: Clear reasons if transfers don't meet requirements
Can I bridge into both shielded and transparent ZEC addresses?
Yes. You can choose:
Shielded (z-address): Maximum privacy, encrypted transactions
Transparent (t-address): Bitcoin-like, visible transactions
The system adapts to your choice while maintaining compliance.
How does automated routing work?
Liquidity Aggregation: Combines liquidity from multiple sources
Best Rates: Finds optimal exchange rates automatically
Slippage Minimization: Reduces price impact
Transparent: Shows route details in quotes
Security Questions
Is ZcashBridge safe to use?
Yes. ZcashBridge is built with security as a fundamental principle:
Non-Custodial: We never take custody of your funds
Transparent: Full visibility into the process
Monitored: Continuous infrastructure monitoring
Compliant: Institutional-grade compliance checks
Do I need to share my seed phrase?
Never. ZcashBridge never asks for seed phrases or private keys. If anyone asks, it's a scam.
How can I verify my transaction?
Source Chain: Check transaction on source chain explorer
Destination Chain: Verify ZEC receipt on Zcash explorer
Transaction Hashes: All transactions have verifiable hashes
Status Updates: Real-time status in platform UI
What if I send to the wrong address?
Contact support immediatelyContact support as soon as you realize the mistake.Provide the transaction hashShare the transaction hash so support can investigate.Act quicklyTime-sensitive situations require quick action.
Privacy Questions
How private are shielded ZEC transactions?
Shielded transactions provide maximum privacy:
Encrypted: Transactions encrypted on blockchain
Zero-Knowledge: Verification without revealing details
Private Amounts: Transaction amounts are private
Private Parties: Sender and receiver remain private
Do I need to use shielded addresses?
No. You can use either:
Shielded: Maximum privacy
Transparent: Transparency and compliance
Choose based on your needs.
Is my information collected?
ZcashBridge collects minimal information:
No Account: No account creation means no personal information
Wallet Addresses: Only public wallet addresses
Transaction Data: Only data necessary for bridging
We don't collect personal information or require KYC.
Fee Questions
What fees are charged?
Fees include:
Network Fees: Blockchain transaction costs
Bridge Fees: Service fees for bridge operation
Compliance Fees: Compliance-related fees (when applicable)
All fees are transparent and shown upfront.
Are there hidden fees?
No. All fees are transparent and shown in quotes before you commit. There are no hidden markups.
How are fees calculated?
Fees are calculated based on:
Current network conditions
Bridge operational costs
Compliance requirements (when applicable)
Liquidity pool routing
The platform automatically finds the best rates.
Which network has the lowest fees?
Solana and Tron have the lowest network fees, typically less than $0.01 per transaction.
Troubleshooting Questions
My transaction is stuck. What should I do?
Check transaction status in the platformView the real-time status shown by the platform.Verify on-chain using transaction hashUse the transaction hash to check the source chain explorer.Check network status for congestionNetwork congestion can delay confirmations.Contact support if significantly delayedIf the issue persists, reach out to support.
Why is my quote different now?
Quotes are valid for a limited time. If expired:
Request a new quote
Prices may have changed
Network conditions may have changed
Can I track my transaction?
Yes. You can track:
Real-time status in platform UI
Source chain transaction
Destination chain transaction
Both transaction hashes provided
Getting Help
Where can I get support?
Email: [email protected]
Documentation: Comprehensive documentation available
FAQ: Check FAQ for common questions
Status Page: Check status page for known issues
How quickly will I get a response?
Urgent Issues: Immediate attention
General Questions: Typically within 24-48 hours
Technical Issues: Prioritized based on severity
What information should I provide?
Transaction hash (if applicable)Provide the on-chain transaction hash.Wallet address (public)Share the public wallet address involved.Error message (if any)Include any error messages you encountered.Steps you've takenDetail troubleshooting steps you've already attempted.Screenshots (if helpful)Attach screenshots that illustrate the issue.
Still have questions? Check our Troubleshooting Guide or contact support.
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