Getting Started

Solutions to common issues when using ZcashBridge.

First Time Setup

Prerequisites

Before you begin, make sure you have:

• A wallet installed and set up for your source chain (Bitcoin, Ethereum, Solana, Tron, or EVM)

• Some cryptocurrency in your wallet to bridge

• A Zcash (ZEC) address ready to receive funds (shielded or transparent)

Supported Wallets

ZcashBridge works with popular wallets for each chain:

Bitcoin:

• Electrum

• Bitcoin Core

• Hardware wallets (Ledger, Trezor)

Ethereum & EVM Chains:

• MetaMask

• WalletConnect-compatible wallets

• Hardware wallets

Solana:

• Phantom

• Solflare

• Hardware wallets

Tron:

• TronLink

• Hardware wallets

Connecting Your Wallet

1

Visit the Application

Navigate to app.zcashbridge.com in your browser.

2

Select Your Source Chain

Choose the blockchain network you want to bridge from:

• Bitcoin

• Ethereum

• Solana

• Tron

• EVM Chain (Polygon, Arbitrum, Optimism, Base, etc.)

3

Connect Your Wallet

• Click the "Connect Wallet" button

• Select your wallet from the list

• Approve the connection in your wallet

• Confirm the connection request

ZcashBridge never asks for your seed phrase or private keys. Only approve connection requests.

Making Your First Bridge

1

Select Asset and Amount

• Choose the asset you want to bridge (BTC, ETH, SOL, TRX, or tokens)

• Enter the amount you want to bridge

• Review the quote showing:

  • Amount you'll receive in ZEC

  • All fees (network + bridge)

  • Estimated completion time

2

Enter Destination Address

• Enter your Zcash destination address

• Choose address type:

  • Shielded (z-address): Maximum privacy, encrypted transactions

  • Transparent (t-address): Visible transactions, Bitcoin-like

3

Review and Confirm

• Double-check all details:

  • Source chain and asset

  • Amount

  • Destination address

  • Fees breakdown

  • Estimated arrival time

• Click "Confirm" or "Bridge"

• Approve the transaction in your wallet

4

Track Progress

• Monitor transaction status in real-time

• See confirmations on both source and destination chains

• Receive notification when ZEC arrives

Understanding Quotes

Every bridge quote includes:

• Source Amount: What you're sending

• Destination Amount: ZEC you'll receive (guaranteed)

• Network Fees: Blockchain transaction costs

• Bridge Fees: Service fees

• Compliance Fees: If applicable

• Estimated Time: How long the bridge typically takes

Quotes are valid for a limited time. If the quote expires, request a new one.

Tips for First-Time Users

• Start Small: For your first bridge, use a small amount to familiarize yourself with the process

• Verify Addresses: Always double-check destination addresses before confirming

• Check Fees: Review the fee breakdown to understand all costs

• Be Patient: Bridge transactions take time. Most complete in 5-30 minutes depending on the source chain

• Keep Window Open: You can close the browser, but keeping it open lets you track progress in real-time

Common First-Time Questions

Do I need to create an account?

No. ZcashBridge is non-custodial and doesn't require account creation. Simply connect your wallet and start bridging.

Can I cancel a transaction?

Once confirmed on the source chain, transactions cannot be cancelled. Always review details carefully before confirming.

What if I enter the wrong address?

Always verify addresses before sending. If you've sent to the wrong address, contact support immediately with your transaction hash.

How long does it take?

• Bitcoin: 10-60 minutes (depends on network congestion)

• Ethereum: 1-5 minutes

• Solana: 1-3 minutes

• Tron: 1-3 minutes

• EVM Chains: 1-5 minutes

Next Steps

Now that you've made your first bridge:

• Learn about Supported Networks

• Understand How It Works in detail

• Explore Privacy Options

• Check the FAQ for common questions

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Ready to bridge? Visit app.zcashbridge.com to get started!

Open ZcashBridge